We make efforts to understand your specific needs and to help you connect with vendors that are operationally, technically and financially tuned to cater to your needs.
Enterprises and corporations need to outsource for a variety of reasons. Here are a few reasons why you might need to:
You might need call centers to telemarket your products to your market of consumers. Whatever be the nation that you wish to telemarket in, we have an established network of proven call centers to help you do it.
GENERATION OF LEADS FOR YOUR BUSINESS
Many a times firms need leads generated for their business. At times, warm leads are transferred live to your in house staff. During other instances firms simply need leads of prospective customers generated and sent to them on a once a day basis. Whatever be your need, we help you partner with the right call centers and help you manage your relationship with them, on a macro level as well as on a real time basis.
MANAGING YOUR CUSTOMER SERVICE OR BILLING SUPPORT
Our call centers cater to the customer service and billing support needs of some of the largest companies in the world, across an array of business verticals. From Finance to Telecom, from Retail to Healthcare, from Airlines to Food Chains, our call centers service the needs of some of the best known brands, amongst others.
Our network of vendors also caters to legal and knowledge process outsourcing, outsourcing of accounting services, back office support and a variety of other functions
Outsourcing vendors follow a variety of business models. There are some that are industry specific. For instance, there are call centers that shall cater exclusively to the medical billing industry. There are others that simply deal in telecom. Another popular model often adopted by vendors is the Service Specific Model. These vendors shall, as a matter of policy, perform only a certain set of functions. For instance, there are vendors that won't accept work other than inbound customer support and billing support. Certain other vendors that are purported to be telemarketing specialists shall perform the exclusive function of telemarketing products. And then there are those versatile vendors that will undertake many a varied venture.
We help you sift through this maze of options and help you in selecting the vendors that are best suited to your needs.
There are a number of variables upon which the success of a project depends. We try reducing those variables for you. We use our experience, network and technical and operational know how to help minimize the factor of risk for you.
DIFFERENT TYPES OF CALL CENTERS
CALL CENTER DELEGATION STRUCTURE
Please contact us to determine how we may assist you with your outsourcing needs.